The Enchanted Viking Ltd returns policy is governed by the Consumer Contracts Regulations that came into force on 13 June 2014:
This states that customers have 14 days after the day on which the goods come into the physical possession of the consumer or the
person that he/she asks you to deliver the goods to cancel their order.
We can only accept returns on unopened and unused items. Goods that arrive with us in an unsellable condition may be subject to a reduction in the refund value.
The original postage costs will be refunded when returning an item, but not the returns postage. If an express delivery service or similar was originally used to send the goods, then this will not be refunded – the normal shipping rate will apply.
Returns will be processed by us within 5 working days of receiving the returned items. The refund will then be processed by whichever payment method was used orginally in accordance with its refund policies.